It is common to have questions while booking your flight ticket, and you often also get stuck in the middle of the process when you face an error while getting onto the payment page. People sometimes want to change their flight tickets after booking. In all these situations, they can resolve their issue by connecting with the AirAsia Customer service team and asking the agent for the necessary assistance. The steps needed to connect with the airline's agent are listed here asfollows. 

Methods to connect with the agent at AirAsia


The steps that need to be followed to connect with the airline's agent from the customer service team are listed below in detail. 

Steps to talk to the agent over the call


The process to get the necessary assistance from the agent through the AirAsia phone number is listed below. 

  • Dial the customer service number of AirAsia 080-4666-2222, and once connected, you have to follow the on-call menu. 

  • Follow the on-call menu to identify the issue you are facing and choose the option that resembles the issue you are facing. 

  • You also have to press a key to choose to connect with the airline's representative. 

  • You'll face a short hold following the agent getting on a call to resolve your issue and provide step-by-step assistance.

Steps to talk with the agent over Live Chat


The steps to get live chat assistance with AirAsia are explained here. 

  • Start with getting onto the official website and look for the 'Support' option. 

  • Once you get onto the 'Support' page, you have to search and select the 'Live Chat' option. 

  • Follow the chatbot instructions, as it will help identify your issue. 

  • Once the chat instructions are complete, the agent will connect over chat to guide you with the solution. 

You can opt for the email process for more information or documented form of your complaint. However, it will take a long time in comparison to other methods.